Masterclasses from the Evening Standard

What are Night Standard Master Classes?

Evening Standard masterclasses are our range of online and in-person classes, led by top talent, designed to help you reach your potential and become who you want to be.

Are the Masterclasses interactive?

Our masterclasses vary in format, from evening sessions with award-winning writers, to full-day workshops to strengthen your professional skills. Where possible, we aim to use interactive features to give you the opportunity to ask your provocative questions, start a conversation or implement ideas.

Although interactive features may vary for each masterclass, they typically include opportunities to connect with the instructor and other participants through the online chat function and on-camera chats. Where appropriate, we use separate rooms for some workshops. The instructor may divide the class into smaller groups, usually 3-4 people, for group discussion or activity.

All our interactive activities are optional, and designed to be inclusive and productive.

How do the Masterclasses contribute to the Standard’s journalism?

The Evening Standard has been serving London for almost 200 years. To ensure London remains the most exciting, dynamic and inclusive city in the world, we keep the Standard free for everyone to read. Buying a ticket to a masterclass is a powerful way you can support this mission.

What streaming platform do you use to host online Masterclasses?

Our online masterclasses are hosted on Zoom. If you have not used Zoom before, we recommend that you download the Zoom app and set up an account before class. We also recommend that you join a test meeting, hosted by Zoom, to test your audio and video settings.

How can I make sure I have the best online experience?

Getting ready

A good internet connection is essential when taking part in a live interactive online class, so check your internet speed here before buying a ticket to our masterclasses. If your internet speed is too low or slow, do not buy a ticket until you have found another way to connect to the internet. Some simple tips to improve your internet connection include moving closer to your router, using a wired internet connection instead of WiFi and closing other apps and browser tabs. Alternatively, try using a different device if possible.

On the day

For the best user experience, we recommend using a laptop or tablet to access your masterclass, with a webcam and keyboard. Make sure you’ve downloaded and logged into the Zoom app, and join a test call with Zoom if you want to check your settings. Please join the class 5-10 minutes before the start time so you can take a few minutes to make sure your video and audio are working properly.

Is the workshop being recorded and can I get a copy?

Additional online masterclass recordings will be made available to ticket holders only and will be available as a private link for a period of two weeks. Recordings are made and shared only with the permission of the instructor and at the discretion of the Evening Standard Masterclasses staff and not all courses will be made available as continuous recordings. Where a follow-up record is available, this will be clearly indicated at the point of purchase. See the ticket information on the individual course pages for more information. Where available, additional records will be shared with ticket holders within 2 working days of the end of the course.

What do I do if I have a technical problem during the class?

During the class itself, you can use the chat function to raise any technical or access issues with our support team. You have the option to ask any question privately to a member of our team, who is always there to help.

Try this quick list of troubleshooting actions:

• Exit and rejoin the meeting. Don’t worry if you need to restart your device or the Zoom app, you can rejoin the meeting at any time using the same link.

• Maximize your internet connection – remember to close unwanted tabs, move closer to your router and turn off other devices that may be using the internet.

• Look at your microphone and camera in the settings tab to make sure these are correct. Your settings may need to be adjusted if you are connected to more than one camera or if you are using external headphones.

• Make sure you have downloaded the Zoom app. Using the app should improve any connectivity or audio and video quality issues.

• Try joining using a different device as this may be a problem with your own equipment.

For more support using Zoom, see the Zoom FAQ page.

I have not received the access link to participate in the workshop. What would I do?

If for any reason you cannot find the access link to participate in the event at least two hours before the start time, please do the following steps:

• If you still cannot find the access link, please contact the team as soon as possible at masterclasses.support@thestandard.co.uk Please include the name of the class you are attending, your order number and a brief description of the problems you are having. is facing. We will respond as quickly as we can.

I have a disability. How will this Masterclass meet my access requirements?

We aim to make our masterclasses accessible to all and remove barriers to participation wherever possible.

When purchasing a ticket, there is the option to let us know if you have any access requirements or require any adjustments to enable your participation in the class. This includes letting us know if you require information in a different format or rely on subtitles.

Adjustments may include expanded access to follow-up recording, more time for pre-course readings or activities, audio reports on slides and visual material, or other help setting up the class. All of our classes have automated captions/captions that attendees can turn on or off in their Zoom settings. Let us know if you need more help with this setup.

During our masterclasses, you will be accompanied by experienced staff who will be available to help with technical questions or queries. You can message them anytime using the Zoom chat function.

Please contact us at masterclasses.support@thestandard.co.uk if you have any additional requirements, questions or concerns regarding accessibility.

The workshop I wanted to attend is sold out. Will you release another date?

Be the first to know about our latest workshops by joining the Masterclasses from the Evening Standard newsletter here.

Can I arrange a Masterclass for my workplace?

Yes! Contact us at masterclasses.support@thestandard.co.uk if you would like to discuss a bespoke masterclass for your workplace.

I can no longer attend a workshop, can I get a refund?

Tickets are non-refundable and cannot be transferred to another date for the same course. If you are unable to attend, additional recordings will be made available to ticket holders on most courses. In the rare event that a course is not available as a follow-up recording, this will be clearly indicated at the point of purchase and within your ticketing emails.

Or, if you can notify us of your non-attendance 72 hours or more before the class, we can change the name on the ticket and ask someone else to take your place. More details on our refund policy can be found in our terms and conditions.